Terms and Conditions for the provision of the DENORA Custom service

DENORA.PL ONLINE STORE TERMS AND CONDITIONS (CUSTOM SERVICE)

§1. Definitions

  1. Terms and Conditions – this document, which defines the rules for concluding agreements for tailoring services (clothing customization), the rights and obligations of the parties, and the complaint procedure.
  2. Client – a natural person (including a Consumer), a legal person, or an organizational unit entering into an agreement with the Service Provider.
  3. Consumer – a natural person making a purchase not directly related to their business activity.
  4. Individual Entrepreneur – a natural person entering into an agreement related to their business activity but which is not of a professional nature.
  5. Service Provider / Seller – the owner of the online store operating at the address www.denora.pl (company details to be completed: ASW Projekty Angelika Michalska-Staniszewska, ul. Powstańców 24T/1, 05-091 Ząbki, Poland, NIP 1251703544, hello@denora.pl, 513281705).
  6. Online Store – the service available at www.denora.pl that enables the placement of orders.
  7. DENORA Custom Service – a service consisting of the personalized alteration of a jacket or other garment belonging to the Client, in accordance with their guidelines.
  8. Order Form – an electronic form that allows for the placement of an order.
  9. Agreement – a distance contract for the provision of a custom service.
  10. Sales Document – an invoice or receipt issued to the Client.

 

§2. General Provisions

  1. The Terms and Conditions define:
    a) the rules for using the store,
    b) the rules for placing orders,
    c) the conditions for fulfilling custom services,
    d) the rights and obligations of the parties.
  2. To use the store, the following are required:
    • a device with Internet access,
    • an up-to-date browser,
    • access to e-mail.
  1. Information on the store's website constitutes an invitation to conclude an agreement.
  2. The Client is obliged to provide truthful information.

 

§3. Placing Orders

  1. Orders are placed via the form available on the store's website.
  2. The Client is obliged to:
    • describe the requested alteration,
    • send photos of the garment,
    • choose the model or style of the alteration (if available).
  1. The agreement is concluded at the moment the "I order and pay" button is clicked.
  2. After placing an order, the Client receives an e-mail confirmation.
  3. The Service Provider may contact the Client to clarify the order details.
  4. The Service Provider has the right to refuse to fulfill an order if:
    • the garment is not suitable for alteration,
    • the design is technically unfeasible.
  1. In the event of a refusal, the Client will receive a full refund.

 

§4. Service Fulfillment

  1. The Client is obliged to send the garment to the address indicated by the Service Provider.
  2. Fulfillment begins after:
    • receipt of payment,
    • receipt of the garment.
  1. The turnaround time is usually between 3 and 14 business days (unless otherwise agreed).
  2. The service is of an individual nature – the final result may differ from the visualization.
  3. The Client acknowledges that:
    • the alteration interferes with the structure of the product,
    • the product is unique after the service is performed.

 

§5. Payments

  1. Payments are made via available methods (e.g., bank transfer, online payment).
  2. The order is processed after the payment has been recorded.
  3. The Client receives a sales document.

 

§6. Delivery

  1. The Client sends the garment to the Service Provider at their own expense (unless otherwise agreed).
  2. The finished product is returned to the Client using the selected delivery method.
  3. In the event of failure to collect the shipment:
    • reshipment is at the Client's expense.

 

§7. Withdrawal from the Agreement

  1. The Consumer has the right to withdraw from the agreement within 14 days of its conclusion.
  2. This right does not apply if:
    • the service has been fully performed with the Client's consent before the expiration of the 14 days.
  1. In the event of withdrawal:
    • the Client receives a refund,
    • if the garment has been sent, it will be returned.

 

§8. Complaints

  1. The Client may file a complaint in the event of:
    • non-compliance of the service with the order,
    • workmanship defects.
  1. A complaint can be submitted:
    • by e-mail,
    • in writing.
  1. The complaint should include:
    • a description of the problem,
    • photos (if possible),
    • the Client's request.
  1. The Service Provider will process the complaint within 14 days.

 

§9. Liability

  1. The Service Provider is not liable for:
    • hidden material defects,
    • natural wear and tear of the garment,
    • differences resulting from manual workmanship.
  1. The Client is responsible for the sent product.

 

§10. Copyright

  1. Designs and alteration patterns are the property of the Service Provider.
  2. The Client does not acquire copyright to the designs.

 

§11. Personal Data

  1. Personal data is processed in accordance with the privacy policy.
  2. Data is used solely for the fulfillment of the order.

 

§12. Final Provisions

  1. These Terms and Conditions are effective from the date of publication on the website.
  2. The Service Provider may make changes to the Terms and Conditions.
  3. Polish law applies to these agreements.
  4. Disputes shall be resolved by competent courts or amicably.