Terms and Conditions

ONLINE STORE TERMS AND CONDITIONS
WWW.DENORA.PL

§ 1

GENERAL PROVISIONS

1. The www.denora.pl store operates under the terms and conditions set forth in these Regulations.
2. These Regulations define the terms for concluding and terminating Product Sales Agreements and the procedure for filing complaints, as well as the types and scope of services provided electronically by the www.denora.pl store, the rules for the provision of such services, and the terms for concluding and terminating agreements for the provision of services by electronic means.
3. Every Service Recipient, upon taking actions to use the Electronic Services of the www.denora.pl store, is obliged to comply with the provisions of these Regulations.
4. Matters not regulated in these Regulations shall be governed by the provisions of:
4.1. the Act on the Provision of Services by Electronic Means of July 18, 2002,
4.2. the Consumer Rights Act of May 30, 2014,
4.3. the Act on Out-of-court Settlement of Consumer Disputes of September 23, 2016,
4.4. the Civil Code Act of April 23, 1964,
4.5. and other applicable provisions of Polish law.

§ 2

DEFINITIONS CONTAINED IN THE REGULATIONS

1. REGULATIONS - these store regulations.
2. STORE - The Service Provider's online store operating at the address www.denora.pl
3. ELECTRONIC SERVICE – a service provided electronically by the Service Provider to the Service Recipient via the Store.
4. REGISTRATION FORM – a form available on the website www.denora.pl enabling the creation of an Account.
5. ACCOUNT – a collection of resources in the Service Provider's IT system, marked with an individual name (login) and password, where the Service Recipient's data, including information about placed Orders, is stored.
6. ORDER FORM – a form available on the website www.denora.pl enabling the placement of an Order.
7. SELLER, SERVICE PROVIDER – Angelika Anna Michalska-Staniszewska, conducting business under the name ASW Projekty ANGELIKA MICHALSKA-STANISZEWSKA, entered in the Central Register and Information on Economic Activity of the Republic of Poland maintained by the minister responsible for economy, place of business and address for service: ul. Powstańców 24T/1, 05-091 Ząbki, Poland, Tax ID (NIP): 1251703544, REGON: 385650811, e-mail address: hello@denora.pl, phone number: +48 513 281 705.

8. SERVICE RECIPIENT – a natural person, legal person, or an organizational unit without legal personality, to which the law grants legal capacity, using the Electronic Service.
9. CUSTOMER – a Service Recipient who intends to conclude or has concluded a Sales Agreement with the Seller.

10. CONSUMER – a natural person performing a legal transaction with an entrepreneur that is not directly related to their business or professional activity.
11. ENTREPRENEUR - a natural person, legal person, and an organizational unit that is not a legal person, to which the law grants legal capacity, conducting business or professional activity on their own behalf.
12. PRODUCT – a movable item or service available in the Store, which is the subject of a Sales Agreement between the Customer and the Seller.
13. SALES AGREEMENT – A Product Sales Agreement concluded between the Customer and the Seller via the Store.
14. ORDER - the Customer's declaration of intent constituting an offer to conclude a Product Sales Agreement with the Seller.
15. PRICE – the value expressed in monetary units that the Customer is obliged to pay to the Seller for the Product.

§ 3

INFORMATION REGARDING PRODUCTS AND ORDERING THEM

1. The www.denora.pl store sells Products via the Internet.
2. Products offered in the Store are new and used, compliant with the agreement, and have been legally introduced to the Polish market.
3. Information contained on the Store's websites does not constitute an offer within the meaning of the law. By placing an Order, the Customer makes an offer to purchase a specific Product under the terms provided in its description.
4. The Price of the Product shown on the Store's website is given in Polish zloty (PLN) and includes all components, including VAT. The price does not include delivery costs.
5. The Product price shown on the Store's website is binding at the time the Customer places the Order. This price will not change regardless of any price changes in the Store that may appear for individual Products after the Customer has placed the Order.
6. The Seller clearly informs Customers about unit Prices and promotions and price reductions for Products. Next to the information about a Product discount, the Seller displays the lowest Price of this Product that was in effect in the 30-day period before the reduction was introduced, and if the Product is offered for sale for less than 30 days – the Seller displays the lowest Price of the Product that was in effect in the period from the day the Product began to be offered for sale until the day the reduction was introduced.
7. Orders can be placed via the website using the Order Form (www.denora.pl store) – 24 hours a day, all year round.
8. The Customer is not required to register an Account in the Store to place an Order.
9. A condition for placing an Order in the Store by the Customer is reading the Regulations and accepting their provisions at the time of placing the Order.
10. The Store processes Orders placed from Monday to Friday during the Store's working hours, i.e., from …. to …. on business days. Orders placed on business days after …., on Saturdays, Sundays, and public holidays will be processed on the next business day.
11. Products on promotion (sale) have a limited number of items, and Orders for them will be processed in the order they are received until stocks of the given Product are exhausted.

§ 4

CONCLUSION OF A SALES AGREEMENT

1. To conclude a Sales Agreement, it is necessary for the Customer to place an Order beforehand using the methods provided by the Seller in accordance with § 3 points 7 and 9 of the Regulations.
2. After placing an Order, the Seller immediately confirms its receipt.
3. Confirmation of receipt of the Order referred to in point 2 of this paragraph makes the Customer bound by their Order. Confirmation of receipt of the Order is sent via e-mail.
4. The confirmation of receipt of the Order contains:
4.1. confirmation of all essential elements of the Order,
4.2. a withdrawal form,
4.3. these Regulations, including instructions on the right of withdrawal.
5. Upon receipt of the e-mail referred to in point 4 of this paragraph by the Customer, a Sales Agreement is concluded between the Customer and the Seller.
6. Each Sales Agreement will be confirmed by a proof of purchase (VAT invoice), which will be attached to the Product and/or sent by e-mail to the Customer's address provided in the Order Form.

§ 5
PAYMENT METHODS

1. The Seller provides payment via an electronic payment system (Przelewy24.pl, DotPay.pl, PayPal, PayU.pl).
2. For payments made via an electronic payment system, the Customer makes payment before the processing of the Order begins. The electronic payment system enables payment by credit card or quick transfer from selected Polish and foreign banks.
3. The Customer is obliged to pay the price under the Sales Agreement within 3 business days of its conclusion, unless the Sales Agreement provides otherwise.
4. The Product will be shipped only after it has been paid for.

§ 6

COST, TIME, AND METHODS OF PRODUCT DELIVERY

1. The costs of delivering the Product, which are covered by the Customer, are determined during the Order placement process and depend on the choice of payment method and the delivery method of the purchased Product.
2. The delivery time of the Product consists of the Product assembly time and the time of Product delivery by the carrier:
2.1. the assembly time of the Products is up to 3 business days from the moment of:
a) either positive authorization of the transaction by the electronic payment system,
2.2. the delivery of Products that are movable items by the carrier occurs within the time declared by them, i.e., up to 3 business days from the moment of dispatch (delivery occurs only on business days, excluding Saturdays, Sundays, and public holidays).
3. Products purchased in the Store are sent via a courier company.

§ 7

PRODUCT COMPLAINT

Complaint regarding the lack of conformity of the Product with the agreement.
1. The basis and scope of the Seller's liability towards a Customer who is a Consumer or an entity referred to in § 10 of the Regulations for the lack of conformity of the Product with the agreement are defined in the Consumer Rights Act of May 30, 2014.
2. The basis and scope of the Seller's liability towards a Customer who is an Entrepreneur, as referred to in § 9, due to warranty are defined in the Civil Code Act of April 23, 1964.
3. The Seller is liable to a Customer who is a Consumer or an entity referred to in § 10 of the Regulations for any lack of conformity of the Product with the agreement existing at the time of delivery of the Product and revealed within 2 years from that moment, unless the expiry date of the Product specified by the Seller or persons acting on their behalf is longer.
4. Notifications about the lack of conformity of the Product with the agreement and the submission of an appropriate request can be made via e-mail to: hello@denora.pl or in writing to: ul. Gajowa 38b/1, 05-091 Ząbki, Poland.
5. In the above-mentioned written or electronic message, please provide as much information and circumstances regarding the subject of the complaint as possible, in particular the type and date of the irregularity and contact details. The information provided will significantly facilitate and accelerate the consideration of the complaint by the Seller.
6. To assess the irregularity and non-conformity of the Product with the agreement, the Consumer or the entity referred to in § 10 of the Regulations is obliged to make the Product available to the Seller, and the Seller is obliged to collect it at their own expense.
7. The Seller will respond to the Customer's request immediately, no later than within 14 days from the moment of receiving it.
8. In the case of a complaint from a Customer who is a Consumer or an entity referred to in § 10 of the Regulations – failure to consider the complaint within 14 days of its submission is equivalent to accepting it.
9. A Customer who is a Consumer or an entity referred to in § 10 may demand, in the first instance, the replacement or repair of the Product by the Seller. A reduction in price and withdrawal from the agreement can be demanded by the Customer only in cases indicated in the Consumer Rights Act of May 30, 2014 (e.g., if the non-conformity of the goods with the agreement is significant, if the Seller has refused to bring the goods into conformity with the agreement, or if the lack of conformity continues despite the fact that the Seller has already attempted to bring the goods into conformity with the agreement).
10. In connection with a justified complaint from a Customer who is a Consumer or an entity referred to in § 10 of the Regulations, the Seller shall accordingly:
a) cover the costs of repair or replacement and re-delivery of the Product to the Customer,
b) reduce the price of the Product (the reduced Price must remain in proportion to the Price of goods compliant with the agreement to goods non-compliant with the agreement) and refund to the Consumer or the entity referred to in § 10 the value of the reduced Price no later than within 14 days of receiving the declaration of price reduction from the Consumer or the entity referred to in § 10,
c) in the event of withdrawal from the agreement by the Consumer or the entity referred to in § 10 – the Seller shall refund the Product Price no later than within 14 days from the day of receiving the returned goods or proof of their return shipment. In the event of withdrawal from the

agreement, the Consumer or the entity referred to in § 10 is obliged to return the goods to the Seller immediately at the Seller's expense.

11. The response to the complaint is provided on paper or another durable medium, e.g., an e-mail message or SMS.

§ 8

RIGHT OF WITHDRAWAL FROM THE AGREEMENT

1. Subject to point 10 of this paragraph, a Customer who is also a Consumer or an entity referred to in § 10 of the Regulations who has concluded a distance contract may withdraw from it without giving a reason by submitting an appropriate declaration within 14 days. To meet this deadline, it is sufficient to send the declaration of withdrawal from the agreement provided by the Store.
2. In the event of withdrawal from the agreement, the Sales Agreement is considered as not concluded, and the Consumer or the entity referred to in § 10 of the Regulations are obliged to return the Product to the Seller or hand it over to a person authorized by the Seller to receive it immediately, but no later than 14 days from the day on which they withdrew from the agreement, unless the Seller has offered to collect the Product themselves. To meet the deadline, it is sufficient to send the Product back before it expires.
3. In case of withdrawal from the Sales Agreement, the Product should be returned to the address: ul. Gajowa 38b/1, 05-091 Ząbki, Poland.
4. The Consumer or the entity referred to in § 10 of the Regulations are liable for any reduction in the value of the Product resulting from using it in a way that goes beyond what is necessary to establish the nature, characteristics, and functioning of the Product, unless the Seller has not informed the Consumer or the entity referred to in § 10 about the method and deadline for exercising the right of withdrawal, and has not provided them with a template withdrawal form. In order to determine the nature, characteristics, and functioning of the Products, the Consumer or the entity referred to in § 10 of the Regulations should handle and inspect the Products only in the same way as they could in a stationary store.
5. Subject to points 6 and 8 of this paragraph, the Seller will refund the value of the Product together with its delivery costs using the same payment method as used by the Consumer, unless the Consumer or the entity referred to in § 10 of the Regulations have expressly agreed to a different method of refund that does not involve any costs for them. Subject to point 7 of this paragraph, the refund will take place immediately, and no later than within 14 days from the moment of receipt of the declaration of withdrawal from the Sales Agreement by the Seller.
6. If the Consumer or the entity referred to in § 10 of the Regulations chose a delivery method for the Product other than the cheapest standard delivery method offered by the Store, the Seller is not obliged to reimburse them for the additional costs incurred.
7. If the Seller has not offered to collect the Product from the Consumer or the entity referred to in § 10 of the Regulations themselves, they may withhold the refund of payments received from the Consumer until receipt of the goods back or until the Consumer or the entity referred to in § 10 of the Regulations provides proof of their return shipment, whichever occurs first.
8. The Consumer or the entity referred to in § 10 of the Regulations withdrawing from the Sales Agreement in accordance with point 1 of this paragraph bear only the costs of returning the Product to the Seller.

9. The fourteen-day period during which the Consumer or the entity referred to in § 10 of the Regulations can withdraw from the agreement is counted as follows:
9.1. for an agreement in the execution of which the Seller delivers the Product, being obliged to transfer its ownership - from the day on which the Consumer or the entity referred to in § 10 of the Regulations (or a third party designated by them other than the carrier) took possession of the Product,
9.2. for an agreement that covers many Products that are delivered separately, in batches, or in parts - from taking possession of the last Product, batch, or part,
9.3. for an agreement consisting of regular delivery of Products for a specified time - from taking possession of the first of the Products,
9.4. for other agreements - from the date of conclusion of the agreement.
10. The right of withdrawal from a distance contract does not apply to the Consumer or the entity referred to in § 10 of the Regulations in the case of a Sales Agreement:
10.1 where the subject of the performance is a non-prefabricated item, manufactured according to the consumer's specifications or serving to satisfy their individualized needs,
10.2 where the subject of the performance is an item delivered in a sealed package that cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery,
10.3 where the subject of the performance are goods which, after delivery, by their nature, become inseparably connected with other things,
10.4 for the provision of services for which the Consumer is obliged to pay the price, if the entrepreneur has fully performed the service with the express and prior consent of the Consumer, who was informed before the start of the service that after the performance by the entrepreneur, they will lose the right of withdrawal from the agreement and acknowledged this,
10.5 where the subject of the performance is an item that deteriorates rapidly or has a short shelf life.
11. The right to withdraw from the Sales Agreement is available to both the Seller and the Customer in the event of non-performance by the other party to the agreement of their obligation within a strictly defined period.

§ 9

PROVISIONS CONCERNING ENTREPRENEURS (B2B)

1. This section contains provisions applying exclusively to entrepreneurs not covered by the protection resulting from the Act on Consumer Rights referred to in § 10 of the Terms and Conditions.
2. The Seller has the right to withdraw from a Sales Agreement concluded with a Customer who is not a Consumer within 14 business days from the date of its conclusion. In such a case, withdrawal from the Sales Agreement may occur without providing a reason and does not give rise to any claims against the Seller on the part of the Customer who is not a Consumer.
3. The Seller has the right to restrict the payment methods made available to Customers who are not Consumers, including requiring prepayment of a part or the entire sales price regardless of the payment method chosen by the Customer and the fact of the conclusion of a Sales Agreement.
4. The benefits and burdens associated with the Product and the risk of accidental loss or damage to the Product pass to the Customer who is not a Consumer at the moment the Product is handed over by the

Seller to the carrier. In such a case, the Seller shall not be liable for the loss, shortage, or damage to the Product arising from the moment the Product is accepted for transport until its delivery to the Customer, nor for any delay in the transport of the shipment.
5. In the case of sending the Product to the Customer via a carrier, a Customer who is not a Consumer is obliged to examine the shipment at the time and in the manner accepted for shipments of this type. If they find that loss or damage to the Product occurred during transport, they are obliged to perform all actions necessary to determine the carrier's liability.
6. The Service Provider may terminate the agreement for the provision of an Electronic Service with immediate effect and without stating reasons by sending a notice of termination to the Service Recipient who is not a Consumer.

§ 10

PROVISIONS CONCERNING ENTREPRENEURS WITH CONSUMER RIGHTS

1. An entrepreneur running a sole proprietorship (this section does not apply to commercial companies) is covered by the protection provided by the Act on Consumer Rights provided that the agreement concluded with the Seller is directly related to their business activity, but the content of this agreement indicates that it does not have a professional character for them, resulting in particular from the subject of the business activity they perform.
2. A person running a business activity referred to in point 1 of this section is covered by protection exclusively in the scope of:
2.1. prohibited contractual provisions,
2.2. liability for the lack of conformity of the Product with the agreement,
2.3. the right to withdraw from a distance contract,
2.4. rules concerning the contract for the supply of digital content or a digital service.
3. An entrepreneur referred to in point 1 of this section loses the rights arising from consumer protection if the Sales Agreement they concluded with the Seller has a professional character, which is verified on the basis of the entrepreneur's entry in the Central Registration and Information on Business of the Republic of Poland, in particular the Polish Classification of Activity codes indicated therein.
4. Entrepreneurs referred to in point 1 of this section are not covered by institutional protection provided to Consumers by district (municipal) consumer ombudsmen or the President of the Office of Competition and Consumer Protection (UOKiK).

§ 11

TYPE AND SCOPE OF ELECTRONIC SERVICES

1. The Service Provider enables, via the Store, the use of Electronic Services such as:
1.1. concluding Product Sales Agreements,
1.2. maintaining an Account in the Store.
2. The provision of Electronic Services to Service Recipients in the Store takes place under the conditions specified in the Terms and Conditions.
3. The Service Provider has the right to post advertising content on the Store's website. This content constitutes an integral part of the Store and the materials presented therein.

§ 12

CONDITIONS FOR THE PROVISION AND CONCLUSION OF AGREEMENTS FOR ELECTRONIC SERVICES

1. The provision of Electronic Services specified in § 11 point 1 of the Terms and Conditions by the Service Provider is free of charge.
2. Duration of the agreement:
2.1. the agreement for the provision of an Electronic Service consisting of enabling the placement of an Order in the Store is concluded for a definite period and is terminated upon the placement of the Order or the cessation of its placement by the Service Recipient,
2.2. the agreement for the provision of an Electronic Service consisting of maintaining an Account in the Store is concluded for an indefinite period. The conclusion of the agreement occurs at the moment the Service Recipient sends the completed Registration Form.
3. Technical requirements necessary for cooperation with the ICT system used by the Service Provider:
3.1. a computer (or mobile device) with Internet access,
3.2. access to email,
3.3. a web browser,
3.4. enabling Cookies and Javascript in the web browser.
4. The Service Recipient is obliged to use the Store in a manner consistent with the law and good practices, respecting personal rights and the intellectual property rights of third parties.
5. The Service Recipient is obliged to provide data in accordance with the factual state.
6. The Service Recipient is prohibited from providing illegal content.

§ 13

COMPLAINTS RELATED TO THE PROVISION OF ELECTRONIC SERVICES

1. Complaints related to the provision of Electronic Services via the Store may be submitted by the Service Recipient via email to the address:
hello@denora.pl
2. The aforementioned email should include as much information and as many circumstances regarding the subject of the complaint as possible, in particular the type and date of the irregularity and contact details. The provided information will significantly facilitate and accelerate the processing of the complaint by the Service Provider.
3. The Service Provider shall process the complaint promptly, no later than within 14 days from the moment of notification.
4. The Service Provider's response regarding the complaint is sent to the Service Recipient's email address provided in the complaint notification or in another manner indicated by the Service Recipient.

§ 14

CONDITIONS FOR TERMINATING AGREEMENTS FOR THE PROVISION OF ELECTRONIC SERVICES

1. Termination of an agreement for the provision of an Electronic Service:
1.1. an agreement for the provision of an Electronic Service of a continuous and indefinite nature (maintaining an Account) may be terminated,

1.2. the Service Recipient may terminate the agreement with immediate effect and without stating reasons by sending a relevant statement via email to the address: hello@denora.pl or by deleting the Account,
1.3. the Service Provider may terminate an agreement for the provision of an Electronic Service of a continuous and indefinite nature in the event that the Service Recipient violates the Terms and Conditions, in particular when they provide illegal content, after a prior ineffective call to cease the violations within a specified appropriate deadline. In such a case, the agreement expires after 7 days from the date of submission of the declaration of intent to terminate it (notice period),
1.4. termination leads to the cessation of the legal relationship with effect for the future.
2. The Service Provider and the Service Recipient may terminate an agreement for the provision of an Electronic Service at any time by mutual agreement of the parties.

§ 15

INTELLECTUAL PROPERTY

1. All content posted on the website at www.denora.pl is protected by copyright and (subject to § 15 point 3 and elements posted by Service Recipients used under a license, transfer of proprietary copyrights, or fair use) is the property of Angelika Anna Michalska-Staniszewska conducting business activity under the name ASW Projekty ANGELIKA MICHALSKA-STANISZEWSKA, entered into the Central Registration and Information on Business of the Republic of Poland maintained by the minister responsible for economy, place of business and address for service: ul. Powstańców 24T/1, 05-091 Ząbki, Poland, NIP: 1251703544, REGON: 385650811. The Service Recipient bears full liability for damage caused to the Service Provider resulting from the use of any content from the www.denora.pl website without the Service Provider's consent.
2. Any use by anyone, without the express written consent of the Service Provider, of any of the elements constituting the content and substance of the www.denora.pl website constitutes an infringement of the copyright vested in the Service Provider and results in civil and criminal liability.
3. All trade names, Product names, company names, and their logos used on the Store website at www.denora.pl belong to their owners and are used solely for identification purposes. They may be registered trademarks. All materials, descriptions, and photos presented on the Store website at www.denora.pl are used for informational purposes.

§ 16

FINAL PROVISIONS

1. Agreements concluded through the Store are concluded in accordance with Polish law.
2. In the event of non-compliance of any part of the Terms and Conditions with applicable law, the relevant provisions of Polish law shall apply in place of the challenged provision of the Terms and Conditions.
3. Any disputes arising from Sales Agreements between the Store and Customers shall be resolved primarily through negotiations, with the intention of an amicable settlement of the dispute, taking into account the Act on Out-of-Court Settlement of Consumer Disputes. However, if this is not possible, or if it would be unsatisfactory for either party, the disputes shall be resolved by the competent common court, in accordance with point 4 of this section.
4. Judicial resolution of disputes:
4.1. any disputes arising between the Service Provider and a Service Recipient (Customer) who is simultaneously a Consumer or an entity referred to in § 10 of the Terms and Conditions are submitted to courts competent in accordance with the provisions of the Code of Civil Procedure of November 17, 1964,
4.2. any disputes arising between the Service Provider and a Service Recipient (Customer) who is not simultaneously a Consumer, as referred to in § 9 of the Terms and Conditions, are submitted to the court competent for the Service Provider's registered office.
5. A Customer who is a Consumer also has the right to use out-of-court methods of resolving disputes, in particular by submitting, after the completion of the complaint procedure, a request for mediation or a request for the case to be considered by an arbitration court (the request can be downloaded from the website http://www.uokik.gov.pl). A list of Permanent Consumer Arbitration Courts operating at the Voivodeship Inspectorates of Trade Inspection is available on the website:
http://www.uokik.gov.pl/wazne_adresy.php#faq596. A Consumer may also use free assistance from a district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection. Out-of-court claim enforcement after the completion of the complaint procedure is free of charge.
6. A Customer who is a Consumer has the opportunity to use European ADR institutions dealing with out-of-court dispute resolution. Such an option is provided, among others, by: https://adrcenter.com/solve/. More information on out-of-court dispute resolution can be found by the Customer on the website: https://europa.eu/youreurope/business/dealing-with-customers/solving-disputes/index_pl.htm.